Refund and Returns Policy for Maat & Co Online Store

Effective Date: 25 June, 2023

Please read our Refund and Returns Policy carefully before making a purchase on our online store at By placing an order, you agree to be bound by this policy. If you do not agree with any part of this policy, please refrain from making a purchase.

  1. Eligibility for Returns:

1.1 Damaged or Defective Products:

If you receive a product that is damaged, defective, or not as described, you may be eligible for a return. Please contact our customer support within 14 days of receiving the product to initiate the return process.

1.2 Incorrect Product:

In the event that you receive an incorrect product, please contact our customer support within [insert number] days of receiving the product, and we will assist you in resolving the issue.

  1. Return Process:

2.1 Return Authorization:

Before returning any products, you must obtain authorization from our customer support team. They will provide you with instructions on how to proceed with the return.

2.2 Return Conditions:

To be eligible for a return, the product must meet the following conditions:

  • The product is in its original condition, unused, and undamaged.
  • The product is accompanied by the original packaging, tags, and any accessories or documentation that were included.
  • The return request is made within the specified timeframe.

2.3 Return Shipping:

You are responsible for the shipping costs associated with returning the product, unless the return is due to our error (e.g., damaged, defective, or incorrect product).

  1. Refund Process:

3.1 Refund Eligibility:

Upon receiving and inspecting the returned product, we will determine its eligibility for a refund. If the product meets the return conditions stated in Section 2, we will proceed with the refund process.

3.2 Refund Method:

Refunds will be issued in the original form of payment used for the purchase, unless otherwise specified. Please allow a reasonable processing time for the refund to be reflected in your account, as it may vary depending on your financial institution.

3.3 Non-Returnable Circumstances:

We reserve the right to refuse returns or provide partial refunds in the following circumstances:

  • The product does not meet the return conditions specified in Section 2.
  • The return request is made beyond the specified timeframe.
  • The product is returned without proper authorization from our customer support team.
  • The product has been used, damaged, or altered by the customer.

Contact Us:

If you have any questions, concerns, or inquiries regarding our Refund and Returns Policy or the return of a product, please contact us at:


Phone: +37498071356

Address: Republic of Armenia, 0054 Yerevan , Pirumyanner str. 6/2